Refund Policy


Right to retract

In accordance with article L.221-18 of the Consumer Code, and if the right of withdrawal is applicable, "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance [ …]” from the date of receipt of his order or the conclusion of the contract for the provision of Services.
He will be required to return any Product that does not suit him and request an exchange or refund without penalty, with the exception of return costs, within fourteen working days of receipt by the Seller of the refund request.
It is understood that the Customer will bear the cost of returning the Product in the event of withdrawal.
The Product must be returned in perfect condition, damaged, soiled or incomplete Products will not be taken back.
Returns must be made in their original condition and complete (pouch, brand labels, etc.) allowing them to be marketed in new condition, accompanied by the purchase invoice, and must be returned to the following address: Tiffany Couture , 63 La Gobinière, 4430 Vallet
If the previous obligations are not carried out, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense.
It is recommended that the Customer make the return using a solution allowing the tracking of the package. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with the postal services to ask them to locate the latter.
In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable.
The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction, unless the Customer agrees to the Seller using another means of payment, and insofar as the reimbursement does not incur any costs. to the customer. It will be effective as soon as possible or at the latest thirty days from the date on which the Customer exercises his right of withdrawal.
The Seller also reserves the right to defer reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place. .
Any Product made to measure for the Customer, or having a personal modification (personalization of the Product) does not obtain the right of withdrawal, and therefore it is not possible to return this Product.